Who we are
At AURAMENT, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your data when you use our website, www.aurament.com (“Website”). By using our services, you consent to the practices described in this policy.
Collection of Personal Information
1.1 Information You Provide
We collect personal details that you voluntarily share when using our Website, including but not limited to:
- Full Name
- Email Address
- Phone Number
- Billing and Shipping Address
- Payment Information (processed securely through third-party gateways)
- Account Login Credentials (if applicable)
- Customer Support Interactions
- Product Reviews or Ratings
Information Automatically Collected
When you visit our Website, we may collect certain information automatically through cookies, web beacons, and similar technologies. This may include:
- IP Address
- Browser Type and Version
- Device Informatio
- Operating System Detail
- Website Usage Data (pages visited, time spent, interaction data)
- Location Information (if permitted by your device settings)
Information from Third-Party Sources
We may receive personal data from third parties, including:
- Social Media Platforms (when you engage with our content or log in via social media)
- Advertising Partners
Payment and Fraud Prevention Services
Use of Personal Information
Your information is used for the following purposes:
- Order Processing & Fulfillment: To process and deliver purchases and manage returns or refunds.
- Customer Support: To assist with inquiries, complaints, and service-related requests.
- Marketing & Communication: To send promotional emails, newsletters, and personalized offers (with your consent).
- Security & Fraud Prevention: To detect, prevent, and address security issues, fraudulent transactions, and illegal activities.
- Legal Compliance: To comply with legal obligations and regulatory requirements.
- Personalized Experience: To enhance and customize your experience on our Website.
Cookies & Tracking Technologies
3.1 Cookies
Cookies are small text files stored on your device to improve user experience. We use cookies to:
- Recognize you when you return to our Website
- Keep track of items in your shopping cart
- Analyze Website traffic and user behavior
- Improve website performance and usability
You can manage or disable cookies through your browser settings. However, disabling cookies may affect your experience on our Website.
3.2 Third-Party Tracking
We partner with third-party services that use cookies and tracking technologies for analytics and advertising purposes. These include:
- Google Analytics
- Facebook Pixel
- Other digital marketing platforms
These services help us understand user behavior and improve our marketing strategies.
Sharing of Personal Information
We do not sell or rent your personal data. However, we may share your information in the following circumstances:
4.1 Service Providers
We share information with trusted third-party service providers that assist us in operating our business. These include:
- Payment Processors (e.g., Razorpay, PayPal, Stripe)
- Shipping and Logistics Partners
- Customer Support Platforms
- Marketing and Advertising Agencies
These partners are obligated to protect your data and use it solely for the services they provide.
4.2 Legal Requirements
We may disclose personal information if required by law, court orders, or regulatory authorities to:
- Comply with legal obligations
- Protect our rights, privacy, safety, or property
- Prevent fraudulent activities or security risks
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the business transition.
Data Security & Retention
5.1 Security Measures
We take necessary security measures to protect your personal information from unauthorized access, alteration, or disclosure. These include:
- Secure Socket Layer (SSL) encryption for transactions
- Restricted access to personal data
- Regular security audits and monitoring
Despite our best efforts, no online platform is completely secure. We encourage users to safeguard their login credentials.
5.2 Data Retention
We retain personal data as long as necessary for:
- Fulfilling contractual obligations
- Legal and regulatory compliance
- Business operational needs
When no longer required, data is securely deleted or anonymized.
Your Rights & Choices
Depending on your jurisdiction, you may have the following rights:
- Access & Correction: Request a copy of your personal data and correct inaccuracies.
- Data Deletion: Request deletion of your personal information, subject to legal limitations.
- Marketing Preferences: Opt out of receiving marketing communications.
- Cookie Preferences: Manage cookie settings in your browser.
To exercise these rights, contact us at auramentgems@gmail.com.
Third-Party Links & External Websites
Our Website may contain links to third-party sites. We are not responsible for their privacy practices. We encourage users to review external privacy policies before sharing personal information.
Children’s Privacy
AURAMENT does not knowingly collect personal information from children under 18 years of age. If we become aware that a minor has provided data, we will take steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices. Any modifications will be posted on this page with an updated effective date. Continued use of our Website after changes implies acceptance of the revised policy.
Contact Us
For any privacy-related inquiries or to exercise your rights, contact us at:
AURAMENT
Email: auramentgems@gmail.com
Website: www.aurament.com
By using our Website, you acknowledge that you have read, understood, and agree to this Privacy Policy.