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At AURAMENT, we strive to provide high-quality products and a seamless shopping experience. If you are not satisfied with your purchase, we offer a flexible return and exchange policy. This policy outlines the terms and conditions under which returns, exchanges, and refunds are accepted.
Eligibility for Returns and Exchanges
1.1 To be eligible for a return or exchange, the item must be:
- Unused, unworn, and in its original condition.
- Accompanied by the original packaging, including certificates, invoices, and tags.
- Returned within the specified return window (mentioned below) from the date of delivery.
- Free from any physical damage, alterations, or customization.
1.2 Certain items are not eligible for returns or exchanges, including:
- Items showing signs of wear, resizing, or tampering.
- Customized or engraved products.
- Items purchased on clearance or final sale.
- Gift cards and promotional vouchers.
Return and Exchange Timeframe
2.1 Standard Return Period
- Most products can be returned within 7 days from the date of delivery.
2.2 Exchange Policy
- You can exchange eligible products within 7 days of receiving them, subject to inspection and approval.
- Exchanges can be made for a different size, design, or store credit.
2.3 Defective or Incorrect Items
- We may request images or videos of the product to assess the issue before initiating a return.
- If you receive a defective, damaged, or incorrect item, please contact us within 24 hours of delivery for a replacement or refund.
How to Initiate a Return or Exchange
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
3.1 Step 1: Request a Return
- Visit our Returns & Exchanges page and fill out the return request form.
- Alternatively, you can contact our customer support team at auramentgems@gmail.com.
3.2 Step 2: Product Pickup or Self-Shipping
- AURAMENT offers free pickup for eligible return requests in select locations.
- If pickup is unavailable in your area, you may be required to self-ship the product to our return facility.
- The return address will be provided upon confirmation of your request.
3.3 Step 3: Quality Inspection
- Once we receive the returned product, it undergoes a thorough quality check.
- If the product passes inspection, we will process the exchange, refund, or store credit as per your request.
3.4 Step 4: Refund Processing
- Refunds are initiated after the product passes quality checks and may take 15-20 business days to reflect in your account.
Refund Policy
4.1 Refund Methods
- Refunds will be processed to the original payment method used during the purchase.
- If you opted for Cash on Delivery (COD), refunds will be issued via bank transfer or store credit.
4.2 Timeframe for Refund Processing
- Once the return is approved, refunds will be credited within 15-20 business days.
- The processing time may vary based on your payment provider or bank policies.
4.3 Partial Refunds
- In certain cases, only partial refunds may be granted if:
- The returned item is not in its original condition.
- Accessories or certificates are missing.
- The return is requested beyond the eligible timeframe.
4.4 Store Credit Option
- Customers can opt for store credit instead of a refund, which can be used for future purchases on our website.
Exchange Policy
5.1 Exchange for a Different Product
- You may exchange your product for another item of equal or higher value.
- If the exchanged item is of higher value, the price difference must be paid by the customer.
5.2 Defective or Incorrect Products
- If the received product is defective, an exact replacement will be provided at no additional cost.
- Exchanges are subject to availability. If the requested product is unavailable, you may opt for a refund or store credit.
Cancellation Policy
6.1 Order Cancellations Before Shipment
- You may cancel your order before it has been shipped by contacting us at auramentgems@gmail.com.
- A full refund will be issued to the original payment method.
6.2 Cancellations After Shipment
- Once an order is shipped, it cannot be canceled. However, you may initiate a return after delivery.
Important Notes
7.1 Return Shipping Costs
- Free returns are available in select locations. If self-shipping is required, the shipping cost will be borne by the customer unless the return is due to a defective or incorrect product.
7.2 Tampered or Damaged Returns
- If a returned item is found to be damaged, altered, or not in its original condition, AURAMENT reserves the right to reject the return request.
7.3 Multiple Return Requests
- Frequent or excessive return requests may be subject to review and potential rejection at our discretion.
7.4 Gift Returns
- If you received an item as a gift, you may return it for store credit or exchange, provided that all return conditions are met.
Contact Us
For any return, exchange, or refund-related queries, reach out to us at: AURAMENT
Email: auramentgems@gmail.com
Website: www.aurament.com